ISO 9000- Update on New Revision in 2015

Over a successful 25 years of ISO in providing the best proposed and proven managment systems to the world,now ISO is all set for the revision of the ISO 9000 in 2015.

After the major revision in year 2000 this will be an next major change, as per current information the generic standrad will be there with some new terminologies and revised and new clauses.

Some of the expected changes may be likely the term "Product" will be replaced by the "Goods & Services" and lots of more terminological changes.

The draft version of ISO 9000:2015 is now released and the final version is expected to be released in september 2015.

The primary objective of the ISO technical commitee is to include the current trends of QMS in the world and make it more and more compatible with the other version of the ISO management systems and also to provide a revised form of ISO 9000 which can withstand with the new needs of a world class quality management system in coming next years until next major revision in same.

The rough draft version of ISO 9000: 2015 can be study from here >
www​.qualman .co.in/WD_-_ISO9001_ ...

Lots of good expectation from ISO 9000:2015 version ....

Vocabulary for Quality Management System-ISO 9000

1.Quality:The Totality of features and characteristics of a product or service that bear on its ability to satify stated or implied needs.

2. Quality Policy: The overall quality intentions and direction of an organization as regards quality as formally expressed by management.

3. Quality Management: That aspects of the overall management functions that detremines and implments the quality policy.

4.Quality Assurance: All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirement for quality

5.Quality Control: The operational techniques and activities that are used to fulfill requirements for quality.

6.Quality System: The organizational structure,responsibilities ,procedures,processes and resources for implementing quality management.

7.Quality Plan: A document setting out the specific quality practices,resources and sequence of activities, relevant to a particular product service,contract or project.

8.Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangement and whether these arrangements are implemented effectively and are suitable to achieve effectives.   

9. Inspection: Activities such as measuring,examining ,testing ,gauging one or more characteristics of a product as services and comparing these with specified requirement to determine confirmity.

10.Deviation Permit/Note:Written authorization prior to production or before provision of a services to depart from specified requirements for a specified quantity or for a specified time

11.Non Conformity: The non fulfilment of specified requirements.

12.Defect: The non fulfilment of intended usage requirements.

13.Specification: The document that prescribes the requirement with which the product or service has to be confirm.

14.Observation: A statement of fact made during an audit and substantiated by objective evidence.

15.Objective Evidence: Qualitative or quantitative information, records or statement  of fact pertaining to the quality of an item or service or to the exixtence and implementation of a quality system element which is based on observation,measurement or test and which can be verified.

What is TDS (Total Dissolved Soild) in Water?

TDS is an expression for the combined content of all in- organic and organic substances contained in a liquid which are present in a molecular,ionized or microgranular suspended form

TDS is generally considered not as a primary pollutant that means it is not deemed as to be associated with direct health effects but it is rather used as an indicator of asthetic chracteristic of drinking water and as an aggregate indicator of presence of a broad array of chemical contaminant.

Total dissolved solid is different from Total suspended solid in a way that TSS cannot pass through a sieve of 2 micrometer and yet are indefinitely suspended in solution...

Presentation on GMP

https://docs.google.com/file/d/0B1-SobcG-NzFcy01WkJoeU9BeEU/edit?usp=docslist_api

Presentation on Basics of QC Tools

https://docs.google.com/file/d/0B1-SobcG-NzFdVZtQXVhRjcwVmc/edit?usp=docslist_api

What is Quality of a product and What is the necessity of Quality Product

What is Quality.....

The first question comes in mind when we talk about the Quality Assurance/Control is 'What is Quality"?????? 

In my journey of being a part of the global Quality Assurance Community, i have learnt the various definitions of the "Quality"...Some of them can be shared as below:

"Quality is fitness for use" said by Juran

" The totality of features and characteristics of a product or services that can bear on its ability to satisfy stated or implied needs"..ISO 9000 definition

"Quality is the realistic property of a product which comply to specifications and the lead to customer satisfaction" that what i believe in......

Next point is Why quality requires????? Why a company requires to maintain the product quality??????? 

Reasons:

a) To be profitable

b) To reinforce personnnel quality standrad

c) To maintain customer satisfaction

d) To increase productivity

e) To increase competitiveness

f) To lower cost 

Phases of Quality Revolution:

The Quality Control has been gone through various revolution stages in the last century, these can be categorised as follows:

1) Operator Inspection

2) Foreman Verification

3) 100% Inspection

4) Statistical Sampling Inspection (SQC)

5) Statistical Process Control (SPC)

6) Total Quality Control (TQC) Statistical Prob. Solving (SPS)

So friends this is my a little effort to share some points reagrding the Quality and would expect your expert cooments on the same.

Please feel free for any of your thoughts which can be discussed on the blog.

In the next session we will discuss further on the "Quality Control Evolution"

Cheers!!!!

Quality Function Deployment

Friends, the topic which is very important during the product development stage and conception of a product is "Quality Function Deployment" (QFD).

In today scenario of market there are lots of options are available for a customer before buying a product as lots of market players are available, every customers wants a product which is cheap and best in quality not only this but "additional features" in the product.

So to consistently add the new additional feature in the product , the primary thing is to understand the customer needs and what they want....

To QFD is a process of product development and design to convert customer requirement  into the design requirement of a product.

Technical Definition of QFD may be:

A system for translating consumer requirement into appropriate company requirement at every stage from research through product design and development, to manufacture, distribution, installation and marketing,sales and services.

Different Phases of QFD process:

1) Product Planning
2) Part Developemement
3) Process Planning
4) Production Planning

Now when a company decides to go for the QFD, the project incharge and project team members should commit a good amount of time to it, majorly in the early stages.

One of the important tool in the QFD process is "Communication"

There may be two conditions for the QFD team formation:
a) New product development
b) Improving an existing one

 Advantages of the QFD:

- Improved quality
- Improved Profitabitability
- Incerased Customer Satisfaction
- Lower cost in design and manufacture
- reduction in design changes/problem
- Improved communication with the customer
- Improved documentation
- A more customer oriented work force

Some of the well known companies of world has been adopted the QFD, to improve their services and product Quality:

IBM computers
Du Pont chemicals
Texas Instruments
Philips International
GVC Elastomers

Constructing the House of Quality:

As QFD concentrates on the customer expectations and needs, a research has to be carried out to know the expectation of customer regarding the product under QFD process...

During the collection of the information, the QFD team must continually ask and answer numerous questions,such as-

-What does the cutomer really wants?
- What are the customers expectations?
- Are the customer's expectations used to drive the design process?
- What can the design team do so achieve customer satisfaction?

The constituents of Chart of Quality may be:
1. What customer wants
2.Rank of Customer wants (relative importance)
3. How these wants can be met out
4.Relationship between what and how
5. How much these wants can be met out
6. Targets values of customers wants
7.Interrelationship (Technical)
8.Competition from other existing product (Rating)
9.Compare with bench mark
10. Regulatory items
11.Relative importance of customer wants


At the end we can say friends that "QFD" provides a opportunity for the conversion of "What" customer wants into the real product....