1.Quality:The Totality of features and characteristics of a product or service that bear on its ability to satify stated or implied needs.
2. Quality Policy: The overall quality intentions and direction of an organization as regards quality as formally expressed by management.
3. Quality Management: That aspects of the overall management functions that detremines and implments the quality policy.
4.Quality Assurance: All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirement for quality
5.Quality Control: The operational techniques and activities that are used to fulfill requirements for quality.
6.Quality System: The organizational structure,responsibilities ,procedures,processes and resources for implementing quality management.
7.Quality Plan: A document setting out the specific quality practices,resources and sequence of activities, relevant to a particular product service,contract or project.
8.Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangement and whether these arrangements are implemented effectively and are suitable to achieve effectives.
9. Inspection: Activities such as measuring,examining ,testing ,gauging one or more characteristics of a product as services and comparing these with specified requirement to determine confirmity.
10.Deviation Permit/Note:Written authorization prior to production or before provision of a services to depart from specified requirements for a specified quantity or for a specified time
11.Non Conformity: The non fulfilment of specified requirements.
12.Defect: The non fulfilment of intended usage requirements.
13.Specification: The document that prescribes the requirement with which the product or service has to be confirm.
14.Observation: A statement of fact made during an audit and substantiated by objective evidence.
15.Objective Evidence: Qualitative or quantitative information, records or statement of fact pertaining to the quality of an item or service or to the exixtence and implementation of a quality system element which is based on observation,measurement or test and which can be verified.
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